PAYMENT1.:: What payment methods do you accept?
We accept Credit Card (including Visa, MasterCard, American Express, Discover, etc.), Moneybookers, Bank Tranfer, MoneyGram, and Western Union.
2.::How to make a Western Union transfer?
Western Union is a global money transfer service. For more than 150 years, the familiar signs of Western Union have stood as a trusted symbol for connecting friends, family and businesses around the world.
You can go to http://www.westernunion.com/, and locate a nearby Western Union agency office.
When sending a payment by Western Union, you need the following information
Receiver's First Name:
Receiver's Last Name:
Receiver's City:
Receiver's Country:
After the transfer is done, please email us back the following information:
Sender's First Name:
Sender's Last Name:
MTCN Number (i.e. Control Number): (You can find this number on your Western Union invoice)
You can go to http://www.westernunion.com/, and locate a nearby Western Union agency office.
When sending a payment by Western Union, you need the following information
Receiver's First Name:
Receiver's Last Name:
Receiver's City:
Receiver's Country:
After the transfer is done, please email us back the following information:
Sender's First Name:
Sender's Last Name:
MTCN Number (i.e. Control Number): (You can find this number on your Western Union invoice)
3.::Is it safe to use my credit card on Colapin-bag.com?
Yes, shopping at Colapin-bag.com is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure your information will never be accessible to a third party.
4.:: Why 8% Credit Card Fee?
Credit Card Commission is charged by our payment gateway, CTOPAY, which is the biggest payment gateway company that can accept oversea payment in foreign currency.
1.::What shipping services do you provide?
Your package is delivered to you by speed post (express companies).
Now we can ship via EMS, TNT, DHL and a few other air expresses. Our default shipping way is EMS. And if you want to use TNT or DHL, you need to pay extra fee.
EMS is the biggest Express company in china. (More information is available on http://www.ems.com.cn/english-main.jsp)
2.::How long does the shipping take?
Generally, after we confirm your payment, your parcel will be shipped out within 24 hours, at most 36 hours. It takes 4-6 business days to delivery to North America.
For all the other international orders, packages take 7-10 business days. (Business days - excluding weekends and holidays.)
Sometimes your parcel will be delayed by your local post, which may extend your waiting to about 2 weeks. So if you want to receive your parcel as early as possible, you can please call your local post office to identify once you find your parcel is already in your country.
For all the other international orders, packages take 7-10 business days. (Business days - excluding weekends and holidays.)
Sometimes your parcel will be delayed by your local post, which may extend your waiting to about 2 weeks. So if you want to receive your parcel as early as possible, you can please call your local post office to identify once you find your parcel is already in your country.
3.::How to track my order?
EMS : http://www.ems.com.cn/english-main.jsp
http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html
DHL : http://www.dhl-usa.com/home/home.asp
TNT : http://www.tnt.com/country/en_us.html
http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html
DHL : http://www.dhl-usa.com/home/home.asp
TNT : http://www.tnt.com/country/en_us.html
4.::How discreet is the package? Will other people know what is inside?
Our watches are sent 100% completely discreet. There is no mention of the content written anywhere on the box. Everything is discreetly packaged in a normal small package.
5.::What if my parcel was seized by customs ?
We understand your concerns regarding the matter but, I would like to inform you that 99% of our customers receive their packages with no hassles. In off chance that there is a problem we will afford 50% loss.
6.::Will I have to pay Import taxes?
We ship the goods marked as gift or sample or goods with a low value, around $20 each parcel.
Most countries do not charge duty for low value import. And 99% of our customers didn't get charged.
In case some duty happened, the customer should be responsible for the charges.
Most countries do not charge duty for low value import. And 99% of our customers didn't get charged.
In case some duty happened, the customer should be responsible for the charges.
1.::What is your return & replacement policy?
For A Defective Bag
You may return it in its ORIGINAL & UNUSED condition and claim a full refund within 2 days after you receive it. You should afford the shipping cost of returning.
Or you may send it back and have us amend it for you within 15 days after you receive it. You should afford the shipping cost of returning, while we bear the shipping cost of resending.
For A dissatisfying Bag (not quality problem)
You may send it back in its ORIGINAL & UNUSED condition and have a equal-value replacement. You should afford the shipping costs of both returning and resending.
Lifelong Free Repair Service
We provide lifelong free repair service for all colapin bags. Whenever your bag has a problem, you can send it to us and we repair it for you for free. You only need to bear the shipping, both returning and resending.
1.:: Why Our bags are cheaper than other sellers?
We are directly connected to factories, without any middleman in between. And our main Business is wholesale, so we hope to provide more competitive price to our partners.
2.:: What is your wholesale policy?
Wholesale replica handbags is our specialty. We have diversiform and flexible wholesale policy to satisfy all kinds of requirements of customers.
Order above 2 bags, 5% discount;
Order above 3 bags, 10% discount;
Order above 5 bags, 12% discount;
Order above 10 bags, 15% discount.
(Wallets cannot count for bags)
Your historical orders will be counted automatically by our system, so if you are a regular customer, you may enjoy more discount on colapin-bag.com.
If you accumulatively order more than 50pcs within one month, you will be automatically upgraded to VIP customer, and a VIP customer always gets 15% off for any order.
Order above 2 bags, 5% discount;
Order above 3 bags, 10% discount;
Order above 5 bags, 12% discount;
Order above 10 bags, 15% discount.
(Wallets cannot count for bags)
Your historical orders will be counted automatically by our system, so if you are a regular customer, you may enjoy more discount on colapin-bag.com.
If you accumulatively order more than 50pcs within one month, you will be automatically upgraded to VIP customer, and a VIP customer always gets 15% off for any order.
3.::Can I get a sample at the wholesale price?
We are unable to sell one bag for wholesale price.
Our suggestion for you to get a sample is to buy one bag at retail price.
Once you receive the product and feel willing to proceed to wholesale order, we will deduct the difference from it.
Our suggestion for you to get a sample is to buy one bag at retail price.
Once you receive the product and feel willing to proceed to wholesale order, we will deduct the difference from it.
1.:: Do you do drop shipping and what's it like?
Yes, we do.
By joining this program, you can have us ship bags to your customers directly, so your customers needn't wait that long for their orders, and you needn't worry about packing and shipping things.
By joining this program, you can get discount for all orders no matter how small the order is.
By joining this program, you are actually in a win-win partnership with colapin-bag.com.
None of drop shopped parcels will be marked with sender’s information, so your customers will never know where their orders are really from.
By joining this program, you can have us ship bags to your customers directly, so your customers needn't wait that long for their orders, and you needn't worry about packing and shipping things.
By joining this program, you can get discount for all orders no matter how small the order is.
By joining this program, you are actually in a win-win partnership with colapin-bag.com.
None of drop shopped parcels will be marked with sender’s information, so your customers will never know where their orders are really from.
2.::Remark on payment for drop shipping orders and other things.
If you choose to pay by credit card, you need to send us a scanned or photographed copy of your credit card (you may hide the middle 8 digits), a credit card payment authorization form with your signature via email at sales@colapin-bag.com.
This is to ensure against credit card fraud, because the shipping address is totally different from your billing address for drop shipping orders, we need them for the bank's reference.
Note: It is important that with each order you enter the information clearly. Specify the number of items, style, and color for each item. Enter your customers name, address, and telephone number under 'shipping'. Always enter your email address in the email address box and we will correspond only to you.
This is to ensure against credit card fraud, because the shipping address is totally different from your billing address for drop shipping orders, we need them for the bank's reference.
Note: It is important that with each order you enter the information clearly. Specify the number of items, style, and color for each item. Enter your customers name, address, and telephone number under 'shipping'. Always enter your email address in the email address box and we will correspond only to you.
1.::Do you offer those designer handbags without brand logo?
YES. We can take the brand logos off as you require.
If you have your physical shop and want to sell those beautiful handbags without infringing a copyright, we help you.
1.::What's your privacy policy?
We have the following privacy statement in order to demonstrate our firm commitment to privacy. At the "Order" form we collect contact information (like your email address) and financial information (credit card numbers). This information is only used to fulfill our customer orders. Financial information that is collected is used to bill the user for products and services.
We will never abuse your private information by renting, selling or sharing your details.
We will never abuse your private information by renting, selling or sharing your details.
2.::Will my telephone number be given out to anyone else?
No, your telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order or if there are any problems with the order.
3.::Is my personal information shared?
No. COLAPIN does not share, sell, or rent any personal data obtained through our website to other companies or anyone, nor will we sell or otherwise share any of your personal information with any third party without your permission or as may be required by law. We take every precaution to protect our users’ information.
1.:: Do you have a catalogue?
Sorry, we haven't one at the moment.
Listed bags on colapin-bag.com are more than 4200 on average, and there’re weekly even daily updates of new bags, which makes making a catalogue a extremely difficult job.
Listed bags on colapin-bag.com are more than 4200 on average, and there’re weekly even daily updates of new bags, which makes making a catalogue a extremely difficult job.
2.::What if the bag i got is not same as the pictures?
100 % full refund.
Quality is our number one pursuit. And the products pictures on our site are photos of real stock. The item you will receive is identical to what you see in the picture.
Quality is our number one pursuit. And the products pictures on our site are photos of real stock. The item you will receive is identical to what you see in the picture.
1.:: How to choose sizes for shoes and belts?
1, add shoes (or belts) to your cart, click proceed to check out;
2, write your size in the Special Requirement Blank.
2, write your size in the Special Requirement Blank.
2.Shoes Size Sheet
| Shoes Size | |||
| European | Japan | UK | USA |
| 34 | 21-21.5 | 2 | 3 |
| 35 | 22.0 | 2.5 | 3.5 |
| 36 | 22.5-23.0 | 3-3.5 | 4 |
| 37 | 23.5 | 4 | 5 |
| 38 | 24 | 4.5 | 5-5.5 |
| 39 | 24.5 | 5-5.5 | 6-6.5 |
| 40 | 25.0-25.5 | 6-6.5 | 7-7.5 |
| 41 | 26 | 7-7.5 | 8-8.5 |
| 42 | 26.5 | 8 | 8.5-9 |
| 43 | 27-27.5 | 8.5-9 | 9.5 |
| 44 | 28.0 | 9.5 | 10 |
| 45 | 28.5-29.0 | 10-10.5 | 10.5 |
| 46 | 11 | 11-11.5 | |
| 47 | 11.5 | 12 | |
| 48 | 12 | 12.5 | |
